Using Effective Counseling to Improve Employee Productivity
Only Available Online
All New York State employees
This course helps supervisors become familiar with the process of counseling and discover ways that counseling can be used as a strategy to address poor employee performance.
As a prerequisite to this course, the learner should have a working knowledge of Civil Service Law and rules, and practical skills in counseling, discipline, and performance evaluation.
- Defining counseling and when it is appropriate
- Conducting a counseling session
- Writing a counseling memo
- Identifying and addressing poor performance and behavior problems
Phone number: (518) 474-6772