NY.gov Portal State Agency Listing
Skip to Content |  Skip to Navigation
HOME |  HR Professionals | Vendors | En Español
HOME | Labor Relations | Training & Development | Employee Resources | GOER Information

CSEA  •   PEF  •   SSU  •   UUP  •   M/C  •   SLMS  •   Statewide Learning and Development  •   Resources

Managing Workplace Conflict: The Self-as-Mediator, The Manager-as-Mediator

Classroom Only

Course: The Self-as-Mediator

Audience:
All State employees

Description:
This course is designed to put the tools of the professional mediator into the hands of any employee who works with others. This skill-based course from the Dana Mediation Institute teaches participants how to manage the differences that impair teamwork, quality, decision making, job motivation, and cooperation.

Topics:

Length:
1 day

Course: The Manager-as-Mediator

Audience:
Supervisors, Managers

Description:
This course follows the completion of the Self-as-Mediator course and is also from the Dana Mediation Institute. It is designed for supervisors and managers who are responsible for the cooperative work of others.

Topics:

Length:
½ day

Contact:
E-mail: wodu@goer.ny.gov
Phone number: (518) 474-6772

Delivery Options:
Offered by agency trainers who have completed a GOER Train-the-Trainer course.
Consultant delivery available at agency expense.

Updated: June 27, 2011